Your business cases pass through the Dibito and eBill systems in different phases. In the "Business cases" view, you can see the status of each business case, validation and error messages, as well as feedback on successful transactions. In the event of errors, you can make corrections and resubmit the business case.
Please note that validation with Dibito does not incur any costs for you. You will only be charged the business case fees when you submit the invoice to the eBill portal.
Status: Ready
To upload an invoice, click on the "Upload business case" button or drag one or more files into the window onto the "Drop business case files here" field. The upload takes place directly and the files are processed immediately. If successful, they will appear in the list of business cases with the status "Ready".
All business cases with the status "Ready" have been received correctly in Dibito and are waiting to be submitted to the eBill system. Select the desired business cases and click on "Submit" to transfer them to the eBill system.
Status: Faulty
Dibito checks your business cases for errors in the eBill part before submission. For example, missing address fields, unknown payment accounts or problems with the reference number are detected.
In this view, you can either delete the business case or correct it manually. To do this, click on the "Edit" button.
Correct any errors that are listed here.
Example: The payout account for this eBill has not yet been entered in the system. Check the IBAN number used and add it under "eBill settings > Bank accounts".
As soon as you save the corrected business case, it is validated again and, if successful, set to the status "Ready".
Status: In process
Dibito processes your business case and delivers it to the eBill portal. This process takes just a few minutes.
Status: Failed
The eBill portal carries out additional validations. If these fail, your business case goes into the "Failed" state. You can find the technical error message with the "Show error" button.
These errors can no longer be corrected; you have to enter, upload and submit the invoice again.
Status: Delivered
Your business case has now been submitted to the eBill portal and is displayed to the recipient:
Status: Completed
Congratulations, your invoice has been successfully delivered and accepted by the recipient. The eBill status changes to "Approved". If the recipient refuses the payment, the status changes to "Rejected". As soon as the payment has been made, the status changes to "Completed" and the business case is closed.